These General Terms and Conditions of Sale (GTC) govern the contractual relationships between Green River Cruises, a company operating private cruises on the Seine, and any person wishing to book a service via the website www.greenriver-paris.fr or by email.
Green River Cruises offers the privatization of boats with captains for cruises on the Seine, for individuals and professionals.
Bookings are made via the online form, by email or by phone. Any reservation request is confirmed by a summary email sent by Green River Cruises, specifying the essential information of the service (date, time, place of departure, duration, conditions). Payment implies firm acceptance of the service.
Prices are indicated in euros including VAT. They include boat rental, fuel, captain as well as the services specified in the email exchange with Green River Cruises.
Payment is required to confirm the reservation. This can be done by secure payment link (bank card) or by bank transfer (RIB provided on request).
More than 30 days before the service : full refund.
Between 15 and 30 days before the service : reimbursement of 50% of the deposit (excluding catering services).
Less than 15 days before the service : no refund of the deposit.
Less than 24 hours before the service : no refund of the deposit or of the possible balance.
In the event of bad weather conditions (rain, snow, storms, etc.), the customer can postpone or cancel their cruise up to 24 hours before departure. The payment will then be refunded in full (excluding catering). In the event of a rescheduling, simply contact Green River Cruises again to choose a new slot and date, subject to availability. Beyond these 24 hours, the standard cancellation conditions apply.
Cancellation of additional services:
Catering services (baskets, etc.) are invoiced if the cancellation or the rescheduling of the cruise is not communicated at least 2 working days before departure.
Any delay of more than 15 minutes reduces the duration of the cruise. No refunds will be given in case of no-show.
The customer undertakes to respect the safety instructions on board. Any damage caused to the boat or equipment by passengers will be invoiced.
The information collected is necessary for the management of the order. They are not transferred to third parties. The customer has the right to access, rectify and delete in accordance with the regulations in force (RGPD).
These terms and conditions are governed by French law. In the event of a dispute, the competent courts will be those within the jurisdiction of the head office of Green River Cruises.